BOOKING POLICIES AND PAYMENT INFORMATION

GIFT VOUCHERS - Gift vouchers are non-refundable, so please consider this when buying for visitors and please be aware of Sundive's policies, pre-requisites and terms and conditions before purchasing. Gift vouchers are valid for 3 years, and their value is defined at the time of purchase. Gift vouchers can be used for any Sundive activity or in-store purchase, even if that is not what is stated on the voucher.  If you are using a gift voucher for payment, please proceed all the way to 'Check Out' (and ignore enter promo code), where you can select 'pay by Gift Voucher' to enter your GV code and complete the transaction.

PARKING - We don't have customer parking at Sundive, but there is metered street parking on Middleton Street. There is free parking outside of the metered zone (past the tennis courts) which is about a 10-15 minute walk away. For more information on where to park, fees, and time limits, click here.

TRY SCUBA JOINING CERTIFIED DIVERS - If you are a certified diver and would like to join a friend or family member on a Try Scuba experience, you will need to book one of the limited Try Scuba spaces simultaneously. As a certified diver, whether or not you participate in the pool session is your choice. Try Scuba is a different experience to certified diving and takes place at a different area to certified dives so being on the same boat is not guaranteed if a Try Scuba and certified dive are booked separately.

BOOKING - This site has live availability. All bookings must be made online via this website and confirmed with a deposit or full payment for diving courses. If any of our trips say 'PLEASE EMAIL' feel free to email us at bookings@sundive.com.au so we can check on the availability for your preferred time.

PAYMENTS - At the time of booking a 25% deposit will be taken (courses are paid in full), unless the booking is within 24 hours of departure and then the full payment will be taken. If only a deposit has been made the system will automatically take the remaining balance the day before your trip is due to take place.

CANCELLATIONS - When you book an experience, dive or multiple dives with Sundive you are booking a limited space on your scheduled boat. Once you book, you have blocked the space, and it is saved for you. The day before your trip, we organise the appropriate amount of staff and resources for your diving day. As such, if you decide not to partake in any trip or dive on the day, for whatever reason, we will be unable to refund or reschedule it. We have a fair 24-hour cancellation policy for bookings under six people. For bookings over six people there is a 72-hour cancellation policy and for groups of 12 or more there is a seven day cancellation policy. If you need to change your booking for any reason. For these reasons, we cannot refund, credit or reschedule cancellations for last-minute illnesses. Refunds can only be issued onto credit cards as bank transfer is not possible.

Please note for all dive courses (not Try Scuba, Refresher or Reactivate) that seven days' notice is required to cancel or change your course.

Refunds are issued through our online card service provider 'Square' and although processed instantly on our side, they can take between 2 and 7 working days for refunds to appear on statements depending on the bank and card type. As of April 4th 2023 our service provider Square will no longer be issuing refunds for the 2.2% card fee. After this date, if a reservation is cancelled by the booker then the card fee will not be refunded. Alternatively, the full amount can be transferred to a gift voucher for future use. If the activity is cancelled by Sundive then a full refund including the card fee will be issued. For further info on Square's fees and refund timeframe, please visit this site: https://squareup.com/au/en

REFUNDS - Refunds are issued through our online card service provider 'Square' and although processed instantly on our side, they can take between 2 and 7 working days for refunds to appear on statements depending on the bank and card type. As of April 4th our service provider Square will no longer be issuing refunds for the 2.2% card fee. If a booking is cancelled by the booker then the card fee will not be refunded after this date but the full amount can be transferred to a gift voucher for future use. If the activity is cancelled by Sundive then a full refund including the card fee will be issued. For further info on Square's fees and refund timeframe, please visit this site: https://squareup.com/au/en

WEATHER - All of our trips, especially snorkelling, are weather dependent. Water visibility is impossible to predict and can vary between days as well as between dives. As snorkelling takes place on the surface, good conditions are necessary for safety. If trips are cancelled due to weather, please understand this is for safety reasons (yours and ours) and is outside of our control. If we cancel your trip for any reason including weather, you are entitled to a full refund or you can reschedule your booking. we know cancellations can be frustrating but please understand that the weather and sea conditions can be unpredictable and changeable and, are outside of our control. Please be kind and polite to our staff who are only working towards a safe operation. We have a zero-tolerance policy for rudeness or aggression towards our customers and team.

CARD PAYMENTS - Sundive employs 'Square' to deal with all our online card purchases. Sundive does not see or receive any of your credit card information, which is dealt with solely by Square. Square have a flat fee of 2.2% for all card transactions.

CHECK-IN / DEPARTURE TIMES - The time you book (7:15am, 10:15am or 13:15pm) are the check-in/arrival time, you do not need to be any earlier as your guide will not be ready to help you until this time. All trips meet at the Sundive shop on Middleton Street.

PROOF OF CERTIFICATION - If you are booked in for a certified dive, you are legally required to provide visual proof of dive certification, which needs to be seen by the member of staff who checks you in. Certification can be a physical dive card or digital cop,y but must have a photo, name, certification level and certifying body (log books are not proof of certification). If you cannot find your dive certification, we can look it up for you, but please request this at least 24 hours before diving via email. If no proof of certification can be shown or found on the day of diving, we will be unable to take you diving, and no refunds or changes will be given.

MEDICAL CONDITIONS, AGE AND WAIVERS - Sundive's trips take place offshore at Nguthungulli Julian Rocks where there are no immediate medical facilities and the use of strenuous exercise may be required. Scuba diving, snorkelling and freediving can be strenuous physical activities, even in calm water, and may increase the health and safety risks for persons suffering from any medical condition (medicated or not) that may be made worse by physical exertion, such as, but not limited to, neurological disorders/conditions/diseases, e.g. Parkinson's Disease, heart disease/conditions, blood diseases/conditions such as but not limited to any previous history of blood clots or any form of anaemia, lung disease/conditions and/or a previous history of pneumothorax or Immersion Pulmonary Oedema, liver disease/conditions or a previous history of drug use or Alcohol Use Disorder, kidney disease/conditions, asthma, diabetic conditions, any previous history decompression sickness or loss of consciousness, panic, claustrophobia or, any medical condition that can result in loss of consciousness such as but not limited to, allergies, high blood pressure, diabetic conditions, hypoglycemia, asthma or, someone taking medicine such as blood thinners or anticoagulants. Please note that anyone checking in on the day announces they require an epi-pen, inhaler or any other medical device that we will be unable to take them on the trip or refund, reschedule or credit their booking.

AGE REQUIREMENTS - Both certified SCUBA divers and snorkellers 65 years of age (anyone whose 65th birthday has already passed) and over require a doctor's clearance letter done within the last 12 months incorporating clearance for SCUBA diving or snorkelling but also including strenuous activity. This must be sent to Sundive before the day of your trip. If you are over 70 years of age you will need a full SPUMS medical or international equivalent for SCUBA diving only. If you are over 55 years of age and starting your PADI Open Water course you will also need to acquire a valid dive medical before starting the course. For certified SCUBA divers under the age of 18 years old, a SCUBA-certified parent or guardian must be present and stay with them at all times throughout the dive. In Australia, the minimum age for the Open Water Course is 12 years old; an adult or guardian is not required to be present but must give permission. Although certifications abroad may be retained younger, for compliance the minimum age to dive in a certified group at Sundive is 12 years old with a Junior Open Water certification. For anyone with a child of 11 years of age, a private instructor must be booked for the diving group in addition to a parent or guardian being present on the dive. We do not allow anyone younger than 11 years old to dive at Sundive, even if certified. For snorkellers, the minimum age is 7 years old. The minimum age to take part in a Try Scuba experience is 12 years old, and parental permission is required

If you are unable to agree to the terms and conditions of any Sundive waiver due to a previous or existing medical issue, we will require a recreational SPUMS (South Pacific Underwater Medical Society) diving medical to take you diving or snorkelling, this can be acquired at the Bay Medical Centre. Please familiarise yourself with the waiver if you are unsure before making your booking: Diving Waiver 

FITNESS LEVEL & LAUNCH SAFETY- Our boats launch directly through the surf which at times can be time sensitive with water and waves. Our staff will help as much as possible if required but, for the safety of our staff and guests, we require our guests to be able-bodied for the launch, be able to react quickly and, have the physical strength, ability and fitness to jump on the boat and, pull themselves up the ladder after the dive. The trip out to the rock can be bumpy, and this, combined with the launch, makes our trips unsuitable for people with back problems or injuries that would be affected by such a journey. It is also a requirement that anyone booking for diving or snorkelling are able to swim 200m unassisted without a floatation device.

SWIMMING ABILITY - All our activities take place in an open ocean environment, and conditions can be choppy. Guests for any activity, including snorkelling and introductory dives, need to be strong swimmers capable of swimming at least 200m unassisted with no floatation device. If you or any guest are not a strong swimmer, our experiences are not suitable for you. Snorkelling at Julian Rocks is an open ocean experience and therefore previous snorkelling experience is mandatory.

DIVING ABILITY, EXPERIENCE, COMPETENCE & CONFIDENCE AND, UNDERSTANDING OF THE ENGLISH LANGUAGE - Julian Rocks is an open ocean dive site that is frequented by all levels of divers; We are unable to predict a divers' competence by their qualifications or experience; this varies with every individual. However, please be aware that there can be strong swells, strong currents, strong surges, cold water and strong winds and it is a requirement that divers have the ability, fitness, confidence and competence to dive in such conditions. In the winter months, the temperature can drop as low as 17 degrees but averages around 20 degrees. If you are unsure about your ability to dive in the conditions above, you should book a private guide to look after you. Regular dives with Sundive are guided group dives, and as such, divers need to have the competence, ability and confidence at a level that won't negatively impact the group. We do try to group divers according to their experience but this is not always possible. If you or anyone in your booking are not a confident diver or there is any history of previous problems diving, please also book a private guide to give the attention needed. The minimum certification level is Open Water Diver, if you are below this certification level (eg PADI Scuba Diver) you will need to book a private guide.

A refresher will be required if anyone in the booking hasn't dived within two years. If no diving in four years or more, then a PADI ReActivate course will be required. Please note that dive briefings and information are all done in English, and an understanding of the English language and the ability to communicate in English are mandatory for safety.

WEIGHT AND SIZING RESTRICTIONS - For operational and safety reasons, there is an upper weight limit of 118kg for individuals (fully clothed) taking part in any trip. Our wetsuits are used as floatation devices, a safety requirement for our launch. Therefore, in addition to our weight limitation, we are also body size restricted by our range of commercial wetsuit sizes that range from XS to XL only. Please click on the link below to check on sizing and whether you will fit into one of our wetsuits. If your body will not fit into one of the wetsuits we stock, you must provide your own wetsuit. If, on the day, you do not fit into one of our wetsuits and are unable to provide your own, we will be unable to take you on the boat and also unable to reschedule, credit or refund the booking.

Sundive Wetsuit Sizing Chart

PREGNANCY - Scuba diving whilst pregnant is not permitted and snorkelling in the third trimester of pregnancy is also not permitted. Due to the dynamic environmental conditions and sometimes physically challenging and demanding launch, we highly recommend that our snorkelling trip is avoided in all stages of pregnancy.

DIRECTIONS - Click HERE - For directions to Sundive

QUESTIONS? - Please send us an email to bookings@sundive.com.au or phone the shop within normal working hours on 0266857755