BOOKING AND PAYMENT INFORMATION
BOOKING - This site has live availability. All bookings must be made online via this website and confirmed with a deposit. If any of our trips are 'SOLD OUT' feel free to email us at firstname.lastname@example.org to be added to a waitlist for your preferred time.
PAYMENTS - At the time of booking a 25% deposit will be taken, unless the booking is within 48-hours of departure and then the full payment will be taken. If only a deposit has been made the system will automatically take the remaining balance 24-hours before the trip is due to leave.
CANCELLATIONS - We have a fair but strict 24-hour cancellation policy; any bookings outside of 24-hours before departure can be changed or cancelled and fully refunded but, within 24-hours no changes or refunds are permitted for any reason. If multiple dives are booked in a day and it is decided, for any reason, not to join us on any subsequently booked dives after your first, we will be unable to refund or transfer those dives.
WEATHER - All of our trips, especially snorkelling, are weather dependent. As snorkelling takes place on the surface, good conditions are necessary for safety. If trips are cancelled due to weather, please understand this is for safety reasons (yours and ours) and is outside of our control.
GIFT VOUCHERS - If you are using a gift voucher for payment, please proceed all the way to 'Check Out' (and ignore enter promo code) where you can select 'pay by Gift Voucher' to enter your GV code and complete the transaction.
Gift vouchers are valid for 3 years and their value is defined at the time of purchase. Gift vouchers are non-refundable.
CARD PAYMENTS - Sundive employs 'Square' to deal with all our online card purchases. Sundive does not see or receive any of your credit card information, which is dealt with solely by Square. Square have a flat fee of 2.2% for all card transactions.
REFUNDS - Refunds are issued through our online card service provider 'Square' and can take between 2 and 7 working days for refunds to appear on statements depending on the card type. For further info on Square's fees and refund timeframe, please visit this site: https://squareup.com/au/en
CHECK-IN / DEPARTURE TIMES - The time you book (7:15am, 10am or 12:45pm) are the check-in/arrival time, you do not need to be any earlier. All trips meet at the Sundive shop on Middleton Street.
PARKING - We don't have customer parking at Sundive but there is metered street parking on Middleton Street. There is free parking outside of the metered zone (past the tennis courts) which is about a 10-15 minute walk away. For more information on where to park, fees and time limits click here.
SWIMMING ABILITY - All our activities take place in an open ocean environment and conditions can be choppy. Guests for any activity, including snorkelling and introductory dives, need to be strong swimmers capable of swimming at least 200m unassisted. If you or any guest are not a strong swimmer, our experiences are not suitable for you.
DIRECTIONS - Click HERE - For directions to Sundive
QUESTIONS? - Please send us an email to email@example.com or phone the shop within normal working hours on 0266857755
PLEASE NOTE: NSW IS ONE HOUR AHEAD OF QUEENSLAND. PLEASE FACTOR THIS TIME CHANGE INTO YOUR ARRIVAL IF YOU ARE CROSSING THE BORDER AS REFUNDS OR CHANGES CAN'T BE MADE FOR MISSED DIVES.