BOOKING AND PAYMENT INFORMATION
BOOKING - This site has live availability. All bookings must be made online via this website and confirmed with a deposit. If any of our trips are 'SOLD OUT' feel free to email us at firstname.lastname@example.org to be added to a waitlist for your preferred time.
PAYMENTS - At the time of booking a 25% deposit will be taken, unless the booking is within 48-hours of departure and then the full payment will be taken. If only a deposit has been made the system will automatically take the remaining balance 24-hours before the trip is due to leave.
CANCELLATIONS - We have a fair but strict 24-hour cancellation policy; any bookings outside of 24-hours before departure can be changed or cancelled and fully refunded but, within 24-hours no changes or refunds are permitted for any reason. When you book a dive spot with Sundive, you are booking one of the limited number of trip specific spots on our boats. If multiple dives are booked in a day and it is decided, for any reason, not to join us on any subsequently booked dives after your first, we will be unable to refund or transfer those dives as the spots on the boat cannot be refilled at such short notice.
WEATHER - All of our trips, especially snorkelling, are weather dependent. As snorkelling takes place on the surface, good conditions are necessary for safety. If trips are cancelled due to weather, please understand this is for safety reasons (yours and ours) and is outside of our control. We know cancellations can be frustrating but please understand that the weather and sea conditions can be unpredictable and changeable and, are outside of our control. Please be kind and polite to our staff who are only working towards a safe operation. We have a zero-tolerance policy for rudeness or aggression towards our customers and team.
GIFT VOUCHERS - If you are using a gift voucher for payment, please proceed all the way to 'Check Out' (and ignore enter promo code) where you can select 'pay by Gift Voucher' to enter your GV code and complete the transaction.
Gift vouchers are valid for 3 years and their value is defined at the time of purchase. Gift vouchers are non-refundable.
CARD PAYMENTS - Sundive employs 'Square' to deal with all our online card purchases. Sundive does not see or receive any of your credit card information, which is dealt with solely by Square. Square have a flat fee of 2.2% for all card transactions.
REFUNDS - Refunds are issued through our online card service provider 'Square' and can take between 2 and 7 working days for refunds to appear on statements depending on the card type. For further info on Square's fees and refund timeframe, please visit this site: https://squareup.com/au/en
CHECK-IN / DEPARTURE TIMES - The time you book (7:15am, 10am or 12:45pm) are the check-in/arrival time, you do not need to be any earlier. All trips meet at the Sundive shop on Middleton Street.
PROOF OF CERTIFICATION - If you are booked in for a certified dive, you are legally required to provide visual proof of dive certification which needs to be seen by the member of staff that checks you in. Certification can be a physical dive card or digital copy but must have a photo, name, certification level and certifying body (log books are not proof of certification). If you cannot find your dive certification we can look it up for you but please request this at least 24 hours before diving via email. If no proof of certification can be shown or found on the day of diving we will be unable to take you diving and no refunds or changes will be given.
PARKING - We don't have customer parking at Sundive but there is metered street parking on Middleton Street. There is free parking outside of the metered zone (past the tennis courts) which is about a 10-15 minute walk away. For more information on where to park, fees and time limits click here.
SWIMMING ABILITY - All our activities take place in an open ocean environment and conditions can be choppy. Guests for any activity, including snorkelling and introductory dives, need to be strong swimmers capable of swimming at least 200m unassisted. If you or any guest are not a strong swimmer, our experiences are not suitable for you.
PREGNANCY - Scuba diving whilst pregnant is not permitted and snorkelling in the third trimester of pregnancy is also not permitted. Due to the dynamic environmental conditions and sometimes physically challenging and demanding launch, we highly recommend that our snorkelling trip is avoided in all stages of pregnancy.
COVID 19 - Please let us know if you or anyone in your booking have visited a COVID-19 hotspot, been in contact with anyone with COVID-19 or have returned from overseas in the past 14 days. Please also let us know if you or anyone in your booking are showing or develop any flu-like symptoms or are unwell or if a member of your household is currently self-isolating. Due to COVID 19, we have limited capacity on our boats. Sundive have a business COVID safe plan in place and require all divers and snorkellers to electronically check-in on arrival at Sundive using their smartphones and our NSW government-generated QR code.
DIRECTIONS - Click HERE - For directions to Sundive
QUESTIONS? - Please send us an email to email@example.com or phone the shop within normal working hours on 0266857755